Improve a Confusing App Screen

A before-and-after of one app screen, with three specific usability problems named and a redesign that fixes them.

Product teams hire people who can explain why something confuses users. This is the smallest real version of that work.

• Watch a real person use a screen without helping them
• Name usability problems precisely instead of saying 'it looks bad'
• Justify each design change with the problem it solves

1. 1

   Choose a screen

   A ticket booking, exam form, payment or delivery screen you find annoying.

2. 2

   Watch someone use it

   Give them a task. Stay silent. Note where they pause or tap the wrong thing.

3. 3

   List three problems

   Write each as: what happened, why it happened, who it affects.

4. 4

   Redesign it

   Figma, Canva or neat paper sketch — all accepted.

5. 5

   Annotate your changes

   Label each change with the problem number it solves.

• Original screenshot and your redesign, side by side
• Your three problem statements
• A reflection on what surprised you while watching someone else

Accepted formats: Canva link, PDF, image, document, video link or written reflection.